Privacy Policy
Privacy policy
Storename - Privacy Policy
This Privacy Policy describes how Storename, Inc. and its subsidiaries and affiliates
we handle personal data we collect online (through
our websites) and offline (through customer support channels, our retail locations, and
in-person promotional activities). We call all of these the “Services”. This Privacy Policy
explains the types of personal data we collect and process, how we may use and share
the data, and the choices that are available to you with respect to our handling of your
personal data.
Information We Collect
We collect personal data from you when you provide it to us directly and through your
use of the Site. This information may include:
● Information you provide to us when you use our Site (e.g. your name,
contact details, gender, product reviews, and any information which you add
to your account profile);
● Transaction and billing information, if you make any purchases from us or
using our Site (e.g. credit/debit card details and delivery information);
● Records of your interactions with us (e.g. if you contact our customer service
team, interact with us on social media);
● Information you provide us when you enter a competition or participate in a
survey;
● Information collected automatically, using cookies and other tracking
technologies (e.g. which pages you viewed and whether you clicked on a
link in one of our email updates). We may also collect information about the
device you use to access our Site;
● Other information necessary to provide the Site, for example we may access
your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us in-store
(e.g. if you make a purchase or join our mailing list in-store) with the information above.
Information we collect by automated means
When you visit our sites, interact with our communications, or visit our stores, we collect
certain information automatically. To collect this information, we may use cookies, web
beacons, and similar technologies. A “cookie” is a text file that websites send to a
visitor‘s computer or other internet-connected device to uniquely identify the visitor’s
browser or to store information or settings in the browser. A “web beacon,” also known
as a pixel tag or clear GIF, is used to transmit information back to a web server. We may
also collect information about your online activities over time and across third-party
websites. The information we collect automatically may include:
● URLs that refer visitors to our websites;
● Search terms used to reach our websites;
● Details about the emails we send, such as opens, clicks, and unsubscribes;
● Details about the devices that are used to access our websites (such as IP
address, browser information, device information, and operating system
information);
● Details about your interaction with our websites (such as the date, time,
length of stay, and specific pages accessed during your visits to our
websites, referral activity, and which emails you may have opened);
● Information about activity in our stores, such as through closed circuit TVs
for security monitoring or geofencing to identify traffic in our stores; and
● Usage information (such as the number and frequency of visitors to our
websites).
We may associate this information with your Storename account if you have one, the
device you use to connect to our Services, or email or social media accounts that you
use to engage with Storename.
For more information about how we use cookies clickhere.
How We Use Your Information
Depending on how you use our Site, your interactions with us, and the permissions you
give us, the purposes for which we use your personal data include:
● To fulfil your order and maintain your online account.
● To manage and respond to any queries or complaints to our customer
service team.
● To personalise the Site to you and show you content we think you will be
most interested in, based on your account information, your purchase history
and your browsing activity.
● To improve and maintain the Site, and monitor its usage.
● For market research, e.g. we may contact you for feedback about our
products.
● To send you marketing messages and show you targeted advertising, where
we have your consent or are otherwise permitted to do so.
● For security purposes, to investigate fraud and where necessary to protect
ourselves and third parties.
● To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal
data:
● Because the processing is necessary to perform a contract with you, or take
steps prior to entering into a contract with you (e.g. where you have made a
purchase with us, we use your personal data to process the payment and
fulfil your order).
● Because we have obtained your consent (e.g. where you contact us with a
query, where you add optional information to your account profile, or if you
consent to receive marketing from us).
● Because it is in our legitimate interests as an e-commerce provider to
maintain and promote our services. We are always seeking to understand
more about our customers in order to offer the best products and customer
experience. We use information about you to tailor your view of the Site, to
make it more interesting and relevant in respect of the products and offers
on view.
Who May Have Access to Your
Information
Third-Party Service Providers:We may use third party service providers acting on
Storename’s behalf to perform some of the services described above. For example, we
share certain information with service providers who assist with the processing of credit
cards and payments, hosting, managing and servicing our data, distributing emails,
conducting research and analysis, advertising, analytics, or administering certain
services and features. We also may share information about you with our professional
advisors, including accountants, auditors, lawyers, insurers and bankers, if needed.
These service providers may change over time, but we will always use trusted service
providers who we require to take appropriate security measures to protect your personal
data in line with our policies. We only permit them to process your personal data for
specified purposes and, as appropriate, in accordance with our instructions and the
provisions of this Policy and applicable law.
Advertising and Analytics
Services Provided by Others
We may allow others to provide analytics services and serve advertisements on our
behalf across the internet and in mobile applications. They may use cookies, web
beacons, and other technologies to collect information about your use of the Services
and other websites and applications, including your IP address, device ID, web browser,
mobile network information, pages viewed, time spent on pages or in apps, links
clicked, and conversion information. This information may be used by Storename and
others to, among other things, analyze and track data, determine the popularity of
content, deliver advertising and content targeted to your interests on our Services and
other websites, and better understand your online activity. For more information about
interest-based ads, or to opt out of having your web browsing information used for
interest-based advertising purposes, please visit www.aboutads.info/choices. European
users may opt out of receiving targeted advertising through the EuropeanInteractive
Digital Advertising Alliance.
We may also work with third parties to serve ads to you as part of a customized
campaign on third-party platforms (such as Facebook or Google). As part of these ad
campaigns, we or third-party platforms may convert information about you, such as your
email address, into a unique value that can be matched with a user account on these
platforms to allow us to learn about your interests and to serve you advertising that is
customized to your interests. Note that the third-party platforms may offer you choices
about whether you see these types of customized ads.
Your Rights and Choices
Managing or deactivating your Storename account
You may review, update, or modify your account information, including profile, contact,
payment and shipping information, at any time by logging into your Storename account.
You may also deactivate your Storename account by emailing gTeam@Storename.com.
Opting out of email marketing
You may unsubscribe from our promotional emails at any time by following the
instructions included in those emails. If you opt out of receiving such communications,
note that we may continue to send you non-promotional emails (such as order
confirmation emails or emails about changes to our legal terms).
Restricting cookies
Most web browsers are set to accept cookies by default. You can usually choose to set
your browser to remove or reject browser cookies. Please note that if you choose to
remove or reject cookies, this could affect the availability and functionality of our
websites.
Children
Our Services are not designed for children. If you have reason to believe that a child
has provided personal data to us, please contact us.
INFORMATION SECURITY
We work hard to keep your data safe. We use a combination of technical,
administrative, and physical controls to maintain the security of your data. This includes
using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of
transmitting or storing data is completely secure, however. If you have a security-related
concern, please contact us.
Data Transfers and Privacy
Shield
Storename is headquartered in the United States, and we have operations and entities
in the United States and other countries. As such, we may transfer your personal data
to, or store or access it in, jurisdictions that may not provide equivalent levels of data
protection as your home jurisdiction. We will take steps to ensure that your personal
data receives an adequate level of protection in the jurisdictions in which we process it.
When we transfer personal data from the European Union, the United Kingdom or
Switzerland to the United States, we do so in reliance on an approved data transfer
mechanism, such as the Standard Contractual Clauses adopted by the European
Commission. We also comply with the EU-U.S. Privacy Shield Framework and the
Swiss - U.S. Privacy Shield Framework as set forth by the U.S. Department of
Commerce regarding the collection, use, and retention of personal data transferred from
the European Union and Switzerland to the United States, respectively (collectively, the
“Privacy Shield Principles”). Storename has certified to the Department of Commerce
that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield
program, and to view our certification, please visithttps://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, we are committed to resolving
complaints about our processing of your personal data. EU, UK and Swiss individuals
with inquiries or complaints regarding our compliance with the Privacy Shield program
should first contact us. We have further committed to refer unresolved Privacy Shield
complaints to JAMS, an alternative dispute resolution provider located in the United
States. If you do not receive timely acknowledgment of your complaint from us, or if we
have not addressed your complaint to your satisfaction, please contact or visit
https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claimfor more
information or to file a complaint. The services of JAMS are provided at no cost to you.
Under certain conditions, you may be able to invoke binding arbitration to resolve your
complaint. Storename is subject to the investigatory and enforcement powers of the
Federal Trade Commission.
If we share personal data transferred to the U.S. under the Privacy Shield with a
third-party service provider that processes such data on our behalf, then we will be
liable for that third party’s processing in violation of the Privacy Shield Principles, unless
we can prove that we are not responsible for the event giving rise to the damage.
European Residents
Data Subject Requests
If you are a European Resident, you have the right to access personal data we hold
about you and to ask that your personal data be corrected, updated, or erased. You may
also have the right to object to, or request that we restrict, certain processing. If you
would like to exercise any of these rights, you may submit a request here. If you have a
Storename account, you may also review, update, and delete certain personal data by
logging into your account.
Legal Basis for Processing
If you are a European Resident, we process your personal data when:
● We need to use your personal data to perform our responsibilities under our
contract with you (e.g., processing payments for and providing the
Storename products you have ordered).
● We have a legitimate interest in processing your personal data. For example,
we may process your personal data for performance marketing activities, to
conduct data analytics and to provide, secure, and improve our Services.
● We need to do so to comply with a legal obligation to which we are subject.
● We need to do so to protect your vital interests or those of others.
● We have your consent to do so, which you may withdraw at any time.
Data Subject Requests
If you are a European Resident, you have the right to access personal data we hold
about you and to ask that your personal data be corrected, updated, or erased. You may
also have the right to object to, or request that we restrict, certain processing. If you
would like to exercise any of these rights, you may submit a request via email
contact@Storename.com. If you have a Storename account, you may also review,
update, and delete certain personal data by logging into your account.
Questions or Complaints
If you are a European Resident and have a concern about how we process personal
data that we are not able to resolve, you have the right to lodge a complaint with the
data privacy authority where you live. For contact details of your relevant local Data
Protection Authority, please see
http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities
/index_en.htmor, if you are a resident of Switzerland,
https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/.
California Privacy Rights
The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.)
and the Shine the Light law (Cal. Civ. Code § 1798.83) afford consumers residing in
California certain rights with respect to their personal data. If you are a California
resident, this section applies to you.
California Consumer Privacy Act
The CCPA requires us to disclose the following information with respect to our
collection, use, and disclosure of personal data. In the preceding 12 months, we have
collected the following categories of personal data: identifiers; commercial information;
demographic information (note that some demographic information may be considered
characteristics of protected classifications under state or federal law); internet or
electronic network activity; geolocation data; audio, electronic, visual, thermal, olfactory,
or similar information; inferences; and other categories of personal data that relates to
or is reasonably capable of being associated with you. For examples of the precise data
points we collect, please see “Information We Collect” above. We collect personal data
for the business or commercial purposes described in the “How We Use Your
Information” section above. In the preceding 12 months, we have disclosed the
following categories of personal data for business to the following categories of
recipients:
Category
of
Personal
Data
Categories of Recipients
Identifiers Advertising networks, marketing partners, data analytics
providers, market research platform, payment processors,
fulfilment partners, customer support partners, Internet
service providers, operating systems and platforms, other
users, fraud prevention partners, cloud service providers,
technical maintenance and system security providers
Commercial
Information
Data analytics providers, advertising networks, marketing
partners, market research platform, payment processors,
fulfilment partners, customer support partners, and fraud
prevention partners, cloud service provider
Characteris
tics of
Protected
Classificatio
ns under
state or
federal law,
such as
age
Advertising networks, marketing partners, market research
platform, other users, customer feedback platforms
Internet or
other
electronic
network
activity
Advertising networks, marketing partners, data analytics
providers, Internet service providers, operating systems and
platforms, cloud service providers, fraud prevention partners,
technical maintenance and system security providers
Geolocation
data
Advertising networks, marketing partners, data analytics
providers, Internet service providers, operating systems and
platforms
Audio,
electronic,
visual, or
similar
information
Customer support partners, market research platform, facility
security partners
Inferences Advertising networks, data analytics providers, customer
support partners, fraud prevention partners, cloud service
providers
Storename does not sell your personal data. We do allow our advertising partners to
collect certain device identifiers and electronic network activity via our Services to show
ads that are targeted to your interests. To opt out of having your personal data used for
targeted advertising purposes, please see theAdvertising and Analytics Services
Provided by Otherssection above.
Subject to certain limitations, California consumers have the right to (1) request to know
more about the specific pieces and categories of personal data we collect, use, and
disclose, (2) request deletion of their personal data, and (3) opt out of any “sales” of
your personal data that may be occurring, and (4) not be discriminated against for
exercising these rights. You may make a request to know more about or delete your
personal data by emailing privacy@Storename.com. Additionally, access requests can
be made by calling 1-000-000-0000. We will verify your request by contacting you after
receiving your request to verify your identity. Please note that we may retain certain
information as required or permitted by applicable law. If you request to delete your
personal data, certain of our products and services may no longer be available to you.
If we receive your request from an authorized agent, we may ask for evidence that you
have provided such agent with a power of attorney or that the agent otherwise has valid
written authority to submit requests to exercise rights on your behalf.
We offer various financial incentives. For example, we may provide discounts or other
benefits to customers who sign up to receive our marketing emails. When you
participate in a financial incentive, we collect personal data from you, such as identifiers
like your name and email address. You can opt into a financial incentive by following the
sign-up instructions, and you have the ability to opt-out of the incentive by contacting us.
In some cases, we may provide additional terms and conditions for a financial incentive,
which we will provide to you when you sign up. The value of your personal data is
reasonably related to the value of the offer or discount presented to you.
Shine the Light
California law permits residents of California to request certain details about how their
information is shared with third parties for direct marketing purposes or to opt out of
such sharing. We do not share your personal data with third parties for their own direct
marketing purposes.
Links to Other Websites and
Third-Party Content
We may provide links to third-party websites, services, plug-ins and applications, such
as Facebook and Google, that are not operated or controlled by Storename. This
Privacy Policy does not apply to such third-party services, and we cannot take
responsibility for the content, privacy policies, or practices of third-party services. We
encourage you to review the privacy policies of any third-party services before providing
any information to or through them.
The Services may offer social sharing features and other integrated tools (such as the
Facebook "Like" or "Share" button or the Twitter “Tweet” button) which let you share
actions you take on our Services with other media. Your use of such features enables
the sharing of information with your friends or the public, depending on the settings you
establish with the entity that provides the social sharing feature. For more information
about the purpose and scope of data collection and processing in connection with social
sharing features, please visit the privacy policies of the entities that provide these
features.
Data Retention
Our retention periods for personal data are based on business needs and legal
requirements. We retain personal data for as long as is necessary for the processing
purpose(s) for which the data was collected, and any other permissible, related
purpose. For example, we may retain certain transaction details and correspondence
until the time limit for claims arising from the transaction has expired. When we no
longer need to use your personal data, it is removed from our systems and records or
anonymized so that you can no longer be identified from it.
Changes to Our Privacy Policy
We may change this Privacy Policy from time to time. If we do so, we will post the
updated policy on our sites and will indicate when the Privacy Policy was last revised. If
we make any material changes, we will provide you with additional notice. You should
periodically review our current Privacy Policy to stay informed of our personal data
practices.
Contacting Storename
If you would like to: access, correct, amend or delete any personal information we have
about you, register a complaint, or simply want more information contact our Privacy
Compliance Officer at contact@Storename.com.
YOUR COMPANY NAME
7 Coronation Road, London, United Kingdom, NW10 7PQ
+1 000-000-000
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